All recruitment kit items must be returned clean, in good condition, and with all components present.

Units are responsible for returning their items by the end of their reservation period; if a unit is unable to return their kit at the end of their reservation period, notice should be given to the council as soon as possible.

Any items found to be damaged or malfunctioning must be reported at the time of return.

Units may be held responsible for the replacement of missing items, the repair of items damaged beyond normal wear, and/or the cleaning of items that are excessively soiled. Responsibility will be determined by Pacific Harbors Council.

To ensure our Recruitment Kits remain in excellent condition and ready for future use, please follow these check-in steps after your event:

1. Return the Kit: Return your Recuritment Kit on or before your return date to the location where it was checked out. Make sure all kit components are accounted for and packed securely. If you are unable to return your kit by your return date, please notify the council as soon as possible. 
2. Report Any Issues: Declare any damage, missing items, or soiled materials. Prompt reporting helps us maintain the kit and ensures future users have a complete, high-quality experience.
3. Retain Unit Consumables: Any unit-specific consumable materials (e.g., custom handouts, unit-branded items, or unit materials) should be kept by your unit. Only the standard kit items and generic giveaways need to be returned.

Following these steps helps keep the Recruitment Kits in top condition, maximizes their effectiveness for all units, and ensures a smooth check-out experience for everyone.

To ensure a smooth and organized experience when using a Recruitment Kit, please follow these check-out steps:

1. Schedule and Pickup: Reserve your kit at least 2 weeks in advance and pick it up on the designated pickup day from the location specified at the time of reservation. Arriving on time ensures your Recruitment Kit is ready upon your arrival and is not recieved by another unit by accident. 
2. Review Contents: Before signing, verify that all kit components are present and in good condition. Familiarize yourself with the items, including table displays, handbooks, activity materials, and giveaways, to ensure your event runs smoothly.
3. Sign for Receipt: Before taking posession of the kit, a responsible adult from your unit should sign for receipt of all materials. This confirms that your unit has received the kit in full and acknowledges responsibility for its care while checked out.

Following these steps helps your unit make sure you have recieved all your requested materials and helps the council track all materials out and about the council. 

All cancellations and/or refund requests for reservations must be submitted in writing to the Creighton Scout Service Center at 4802 South 19th St, Tacoma, WA 98405, or emailed to phc@scouting.org.

Refunds are based on the date the written request is received at the Creighton Scout Service Center.

Requests received two weeks (10 business days) or more prior to an event will receive a full refund.

Requests received from 5 to 9 business days before the event will receive a 50% refund.

No refunds are available 4 or fewer business days prior to an event.

The Council may make exceptions in the case of family emergency, sickness, or changes in military duty.

Please contact Pacific Harbors Council at 253-682-2217 for any questions regarding refunds.

All groups (Scouting or Non-Scouting ) are responsible for the repair/replacement costs of any damage caused by the unit/group. The deposit will be charged for any fees incurred. Cleaning will be billed at $25 per hour.

Thank you!